Terms of Service

1. Introduction and Acceptance

Welcome to Dions ("Company," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Dions regarding your use of our website located at pizzas-dions.top (the "Website"), our food services, delivery services, and any related applications or services we provide (collectively, the "Services").

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

1.1 Eligibility Requirements

To use our Services, you must:

• Be at least 18 years of age or have reached the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Provide accurate, current, and complete information when creating an account
• Not be prohibited from using our Services under applicable law
• Be located within our service delivery areas as specified on our Website

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on our Website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the new Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company," "we," "us," or "our" refers to Dions, a food service business operating from 261 S 21st St, Philadelphia, PA 19103, USA
• "User," "you," or "your" refers to any individual or entity using our Services
• "Services" refers to all products, services, features, and functionality offered through our Website, including but not limited to food ordering, delivery services, catering, and customer support
• "Content" refers to all text, images, videos, audio, software, and other materials available through our Services
• "Website" refers to pizzas-dions.top and all associated subdomains and pages
• "Order" refers to a request for food products or services submitted through our Website or other approved channels
• "Delivery Zone" refers to the geographic areas where we provide delivery services

3. Use of Services

3.1 Permitted Use

You may use our Services for:

• Personal, non-commercial purposes in compliance with these Terms
• Placing orders for food products and services
• Accessing information about our menu, pricing, and restaurant details
• Communicating with our customer service team
• Participating in promotional activities when eligible

3.2 Prohibited Use

You agree not to:

• Use our Services for any illegal, fraudulent, or unauthorized purposes
• Violate any applicable local, state, national, or international laws or regulations
• Transmit any harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
• Attempt to gain unauthorized access to our systems, networks, or user accounts
• Infringe upon our intellectual property rights or those of third parties
• Send spam, unsolicited communications, or engage in phishing activities
• Provide false, misleading, or inaccurate information
• Interfere with or disrupt the integrity or performance of our Services
• Use automated systems, robots, or data mining tools without explicit permission
• Resell or redistribute our Services without authorization
• Create multiple accounts to circumvent restrictions or policies
• Post or share content that violates food safety regulations or promotes unsafe consumption practices

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may need to create an account. When registering, you must:

• Provide accurate, current, and complete information
• Choose a secure password and keep it confidential
• Update your information promptly when changes occur
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

4.2 Account Security

You are solely responsible for maintaining the security of your account credentials. We recommend using a strong, unique password and enabling two-factor authentication when available.

4.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, suspicious activity, or at our sole discretion. You may also delete your account at any time by contacting our customer service team.

5. Products and Services

5.1 Food Safety and Quality Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. Our kitchen facilities, preparation methods, and delivery processes adhere to local health department requirements and industry best practices.

5.2 Allergen Information and Disclaimers

Important Allergen Notice: Our menu items may contain or come into contact with common allergens including but not limited to wheat, eggs, milk, soy, tree nuts, peanuts, fish, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that our products are completely free from allergens. Please inform us of any food allergies when placing your order.

5.3 Product Descriptions and Availability

We strive to provide accurate descriptions, images, and pricing for all menu items. However:

• Product appearance may vary from images shown
• Ingredients and preparation methods may change due to availability
• Prices are subject to change without notice
• Menu items may be temporarily unavailable
• Seasonal items have limited availability

5.4 Order Process and Acceptance

When you place an order through our Services:

• Your order constitutes an offer to purchase
• We reserve the right to accept or decline any order
• Order confirmation does not guarantee acceptance
• We may cancel orders due to ingredient unavailability, kitchen capacity, or delivery constraints
• Special dietary requests will be accommodated when possible but cannot be guaranteed

5.5 Minimum Order Requirements

Delivery orders may be subject to minimum purchase requirements, which vary by delivery zone and may change based on demand, weather conditions, or other operational factors.

5.6 Delivery Terms and Conditions

For delivery orders:

• Delivery Zones: Service is limited to specific geographic areas as indicated on our Website
• Delivery Times: Estimated delivery times are approximate and may vary due to weather, traffic, order volume, or other factors
• Delivery Fees: Delivery charges apply and vary by location and order size
• Temperature Control: We use insulated containers to maintain food temperature, but cannot guarantee temperature upon delivery
• Delivery Address: You must provide accurate delivery information and be available to receive your order
• Access Requirements: Delivery may be limited to ground-floor or main entrance locations

5.7 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our Website. You authorize us to charge the payment method provided for the total amount of your order, including applicable taxes, fees, and gratuities.

5.8 Order Modification and Cancellation

Order modifications or cancellations may be possible within a limited time window after order placement, subject to our kitchen preparation schedule. Contact us immediately if you need to modify or cancel an order. Refunds for cancelled orders will be processed according to our Refund Policy.

6. Intellectual Property

6.1 Company Ownership

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, images, software, and design elements, are owned by Dions or our licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any rights to:

• Reproduce, distribute, or create derivative works
• Use our trademarks, logos, or brand names
• Reverse engineer or decompile any software
• Remove or modify any proprietary notices

6.3 User Content License

By submitting content to our Services (including reviews, comments, or images), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, distribute, and display such content in connection with our business operations and marketing activities.

6.4 Copyright Infringement

We respect intellectual property rights. If you believe content on our Services infringes your copyright, please contact us with detailed information about the alleged infringement.

7. User Content

7.1 Content Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. You represent that you have all necessary rights to such content and that its use will not violate these Terms or any applicable laws.

7.2 Prohibited Content

You may not submit content that:

• Is illegal, harmful, threatening, or abusive
• Contains false or misleading information
• Infringes intellectual property rights
• Contains personal information of others
• Promotes illegal activities or harmful substances
• Is spam or unsolicited commercial content
• Contains malicious code or viruses

7.3 Content Removal

We reserve the right to remove, edit, or refuse to post any user content at our sole discretion without notice or liability.

8. Disclaimers

8.1 Service Availability

Our Services are provided on an "as is" and "as available" basis. We do not warrant that our Services will be uninterrupted, error-free, or completely secure. Temporary interruptions may occur due to maintenance, updates, or technical issues.

8.2 Food Quality and Safety

While we maintain high standards for food quality and safety, we cannot guarantee that our products will meet your specific expectations or dietary requirements. Food quality may be affected by delivery time and external factors beyond our control.

8.3 Third-Party Content

Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of such third parties.

8.4 No Professional Advice

Information provided through our Services is for general purposes only and does not constitute professional nutritional, medical, or dietary advice.

9. Limitation of Liability

9.1 Liability Limits

To the maximum extent permitted by law, our total liability for any claims arising from your use of our Services shall not exceed the amount you paid for the specific service or product giving rise to the claim, or $100, whichever is greater.

9.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of the theory of liability.

9.3 Food-Related Claims

Our liability for food-related issues is limited to replacement of the affected items or refund of the purchase price. We are not liable for any health-related consequences resulting from food consumption unless caused by our gross negligence.

10. Indemnification

You agree to indemnify, defend, and hold harmless Dions, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our Services
• Violation of these Terms
• Infringement of third-party rights
• Your content or conduct
• Any false information provided

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services for your convenience. We do not control, endorse, or assume responsibility for such third-party content or services. Your use of third-party services is subject to their respective terms and policies.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to our business, customers, or other users.

12.2 Termination by User

You may stop using our Services at any time and request account deletion by contacting our customer service.

12.3 Effect of Termination

Upon termination, your right to access our Services ceases immediately. Provisions regarding intellectual property, disclaimers, limitation of liability, and indemnification survive termination.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms are governed by the laws of Pennsylvania, United States, without regard to conflict of law principles.

13.2 Dispute Resolution

Any disputes arising from these Terms or your use of our Services shall be resolved through good faith negotiation. If resolution cannot be achieved, disputes will be subject to the exclusive jurisdiction of courts located in Philadelphia, Pennsylvania.

13.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

14. Changes to Terms

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through our Website or direct notification to registered users. Your continued use after changes indicates acceptance of the modified Terms.

15. General Provisions

15.1 Entire Agreement

These Terms, along with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Dions regarding your use of our Services.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of such provision or our right to enforce it in the future.

15.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights without our written permission.

15.5 Force Majeure

We are not liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or supply chain disruptions.

16. Contact Information

For questions about these Terms or our Services, please contact us: